Patient Online Services

We encourage all our patients with internet access to register for online services.
These services enable you to:

• book GP appointments
• request repeat prescriptions
• view test results and immunisations
• access your medical record

This can all be done via your computer, smartphone or tablet at a time that suits you. This can save you a phone call or journey to the surgery, and allow you to access appointments and information when the surgery is closed. The service also provides for short messages to be sent to us via email.

All patient information is held securely and the service works alongside traditional methods of accessing services, it does not replace them. The quality of care you receive as a patient will not be compromised if you choose not to register for online services.

To register you will need to complete an application form and show two forms of ID, one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill).  Bring the completed application form and your ID into Reception and one of our team will verify your information to enable your application to be processed.  If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, just ask one of our team for advice.

Access to online records will be effective from the date of application and will not be retrospective.  All requests for access to medical records online have to be reviewed and agreed by a doctor.
The form and further information is available below to download and print out.  Alternatively you can pick up a form at Reception.

• Patient Guide Getting Started GP Online Services
• Patient Guide What you Need to Know about your GP Online Records
• Patient Guide Young People GP Online
• Easy Read Leaflet GP Online Services
• Online Access Application Form

To access your online services please use the EMIS system:
https://app.patientaccess.com

Proxy Access to GP Online Services

Patients may choose to give others access to their record if they want to, for example, a partner or carer.

Setting up “proxy access” means that the other person has their own login details to see your information, which will be separate from your own.  You can also nominate more than one person to have access and choose which services they have access to e.g. booking appointments, ordering prescriptions or viewing your GP record.  Whilst there are many benefits to giving someone else access to your information, you do need to think carefully about this before proceeding and ensure that it is in your best interests.

Proxy access is available to parents of children up to the age of 11 years.  To comply with data protection regulations, from the age of 11 proxy access for a child will be removed unless it is in the best interests of the child to continue or is the express wish of a competent child.  The child’s GP will have the final decision regarding this.  From the age of 13 years, proxy access cannot be granted to parents without explicit consent of the patient.

GPs and Practice staff will need to be satisfied that we have your direct consent before processing your application.  Alternatively for patients who lack capacity, their legal representative, for example, lasting power of attorney may apply on their behalf.  Please note that the Practice can refuse applications and stop access at any time if we believe it is not in your best interests.

Further information leaflets and proxy application form are available below.

• Patient Guide Giving Another Person Access to your GP Online Services
• Patient Guide Carers Access to GP Online
• Patient Guide Carers and Young Carers GP Online
• Online Services Proxy Consent Form

Try the new NHS App

If you’re a patient at our practice, you can now try the new NHS App, a simple and secure way to access a range of services on your smartphone or tablet.  You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.  If you already use Patient Online Access you can continue to use it, but you can use the NHS App too.  When you register for the NHS App you will be asked to provide information to confirm your identity.  This will ensure you can be securely connected to the practice and your personal data is safe.   For more information go to www.nhs.uk/nhsapp

Online Consultations

We know that you don’t just need medical support during practice hours and that you may need advice at any time of the day.  Our new online consultation system gives you 24-hour access to a wealth of health advice, self-care tips and information on your next steps.  Plus, you can submit request forms to us for review if you need further guidance.

There are many benefits to using this service:

• Round the clock advice – access health advice anytime
• Accurate medical advice – receive advice and information based on your symptoms
• Less time on the phone – submit your form online so you spend less time in the call queue
• Clinically approved information – all advice and information is provided by medical professionals

It’s easy to use, simply search for your symptoms or condition and select the results that match.  Then fill  in a simple online form to get tailored information relating to your condition.  If you still need help after viewing the information, you can submit your form directly to us and we will then direct you to the most appropriate form of treatment based on your symptoms.  We aim to respond to submitted forms within 2 working days.

To use the service click on the link below or via the link on our homepage.