Patient Information

Leaflets

You may download our practice leaflet, also an extensive list of patients information leaflets can be found at the trusted website used by GPs: patient.co.uk.

Complaints Procedure

The Practice operates a complaints and feedback procedure as part of the NHS system for dealing with complaints. Please see our Patient Complaints & Comments Leaflet for further information.

Freedom of Information

The Practice complies with the Freedom of Information Act 2000. Details of the Publication Scheme can be found on the FOI Website. Further details can be obtained from the Practice Manager.

Internet Access

The Practice now offers the facility for patients to book appointments, request prescriptions and send messages on-line. You will need to register for this service. Please speak to one of our receptionists who will be pleased to help.

Research

The Practice also works with Keele University on a range of research projects. You will not be involved in any research project without your permission and any data will be handled in line with current Data Protection legislation.

Further information can be accessed at the Health Research Authority page.

For information on the Keele University MIDAS-GP Study please see our leaflet.

National Data Opt-Out

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatment.  In May 2018 the strict rules about how this data can and cannot be used were strengthened.  You can now choose whether confidential patient information is used for research and planning.  Further information is available in the patient information leaflet “Your NHS Data Matters

Alternatively please visit  www.nhs.uk/your-nhs-data- matters or digital.nhs.uk/services/national-data-opt-out

Or call 0300 303 5678

Practice Policies

To view our practice policies, please see our policy page.