Patient Information

Leaflets

An extensive list of patients information leaflets can be found at the trusted website used by GPs: patient.co.uk.

Complaints Procedure

The Practice operates a complaints and feedback procedure as part of the NHS system for dealing with complaints. Please see our Patient Complaints & Comments Leaflet for further information.

Freedom of Information

The Practice complies with the Freedom of Information Act 2000. Details of the Publication Scheme can be found on the FOI Website. Further details can be obtained from the Practice Manager.

Internet Access

The Practice now offers the facility for patients to book appointments, request prescriptions and send messages on-line. You will need to register for this service. Please speak to one of our receptionists who will be pleased to help.

Data Protection and Confidentiality

Your privacy is important to us and we are committed to protecting and safeguarding your data privacy rights.  The General Data Protection Regulation (GDPR) enters into force on 25th May 2018 and repeals the Data Protection Act (1998).  The Practice acts as a Data Controller under GDPR and needs to lawfully hold your personal, sensitive and confidential data to provide you with healthcare services.  The legal basis for this, under the GDPR, is covered by Article 6 (e) and Article 9 (h).  Further information is contained in our Patient Privacy Notice and patient information leaflet “How we use your Health Records”.

Research

The Practice also works with Keele University on a range of research projects. You will not be involved in any research project without your permission and any data will be handled in line with current Data Protection legislation.

Further information can be accessed at the Health Research Authority page.

National Data Opt-Out

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatment.  In May 2018 the strict rules about how this data can and cannot be used were strengthened.  You can now choose whether confidential patient information is used for research and planning.  Further information is available in the patient information leaflet “Your NHS Data Matters

Alternatively please visit  www.nhs.uk/your-nhs-data- matters

Or call 0300 303 5678