Welcome to Kingsbridge Medical Practice
The above times may vary dependent on GP and Nurse availability and the type of clinic scheduled.
Reception Opening Times
Reception is open from 8.30 am to 6.00 pm Monday to Friday, and from 07.45 to 12.00 noon on a Saturday.
Our telephone lines are open 8.30 am to 6.00 pm Monday to Friday.
With the exception of Wednesday between 12.30 and 1.30 pm when the lines close for staff training.
We experience high volumes of calls for appointments between 8.30 am – 10.30 am and if you are calling during this time, you may experience a delay in your call being answered. All our lines are fully-staffed at peak times and we are sorry if you experience a delay contacting us. If you call is not urgent, please contact us after 10.30 am.
We are only able to see patients with booked appointments on a Saturday.
All requests for urgent appointments will be directed to Staffordshire Doctors Urgent Care.
All telephone calls to the Practice will be directed to NHS 111.
Extended Access Appointments
Evening and weekend GP and Nurse appointments are now available at local primary care hubs. Please contact the surgery to check availability and book an appointment. Further information about this service can be accessed here https://www.northstaffsccg.nhs.uk/your-services/extended-primary-care-services
How to book an appointment
We recommend the use of our Online Consultation system to gain medical advice and consult with a GP. To use this please click on the “Online Consult” image shown above. Alternatively you can call us on 0300 123 1892. Due to COVID-19 restrictions, please do not visit the Practice to book appointments. Please see our appointments page for more information.
Accessible Information Standard
It is a requirement of the Health and Social Care Act 2012 that our patients receive information in a way they can access and understand.
If you have any information or communication needs we would like to know so we can help meet those needs.
For example, we want to be sure that you can read and understand information provided to you during medical appointments or in writing.
Please tell us if you need information in any other format than standard print or if you have any special communication requirements.
Named Accountable GP
From the 1st April 2015 all patients registered at the Practice will have a named accountable GP. This does not mean that you have to see this specific Doctor nor does it mean that you will always be able to have an appointment with your named GP. Your Doctors name can be obtained from reception.
The government has announced we are moving into the delay phase of COVID-19. If you have a new continuous cough or high temperature (37.8 degrees or higher), you should stay at home for at least 7 days from when your symptoms started.
Do not visit the surgery if you have symptoms. If your symptoms get worse or last longer than 7 days, please visit NHS 111 online or call 111 if you cannot go online.
Out of Hours
The accident unit is NOT always the right place to treat your condition. In a medical emergency please contact Kingsbridge Medical Practice as your first port of call. We will often be able to accommodate or advise on emergency medical problems urgently within a few hours of contact.
When the surgery is closed you can still dial our telephone number and you will be redirected to the NHS 111 service run by Staffordshire Doctors Urgent Care. Your details will be taken and you will then be directed to the most appropriate service for your symptoms. These include:
- the GP Out of Hours service where you will be offered advice, an appointment or where appropriate a home visit.
- An out of hours pharmacy
- The 999 emergency service for an ambulance
You can also dial 111 directly to access the service