Appointments

Routine appointments can be booked in advance. We only hold a small number of appointments to be booked ‘on the day’. If you have an acute problem which needs urgent attention you will be given an emergency appointment to be seen the same day. When booking an appointment we cannot guarantee that this will be with the Doctor of your choice.

When requesting an appointment you could be asked by our reception staff for a brief description of the reason why you require the appointment. This will enable you to see the most appropriate member of our Clinical Team.

When you telephone requesting an urgent appointment our receptionists may take your contact number and arrange for the Doctor to call you back.

GP Clinic Sessions

Mon Tue Wed Thu Fri
AM PM AM PM AM PM AM PM AM PM
Partners
Dr Cooper X X X X
Dr Hussain X X X X  X  X
Dr Helliwell  X  X X X
Dr Egopija X X  X  X X X
Salaried GP
Dr Lee X X X X
Dr Richardson X X X X
Dr Shaw X X X X X X
Dr Lu X X X X X X
GP Registrars
Dr Milicic X X X X

GP Partners also work Saturday mornings on a rota basis

Your Responsibilities as a Patient

We try hard at Kingsbridge Medical Practice to offer the very best service we can to our patients. Please help us to help you by letting us know in advance if you are unable to attend an appointment. Please also try to be punctual.

We have a zero tolerance approach to violence. Any abusive behaviour, physical or verbal, towards our staff or other patients will be taken very seriously. In the case of violence, the police will be informed and you are likely to be removed from our list.

Can I see the doctor of my choice?

From 1st April 2105 all patients are allocated a named accountable GP. However, our GP’s are happy to see any patient where possible and you may express a preference to see a certain doctor. However, due to obvious practicalities, whilst we will endeavour to enable you to see the doctor of your choice, this cannot always be guaranteed. Please remember that most of our Partners are part-time, so will not be available every day.

Home Visiting

Visit requests should be made by 10:30am except in a genuine emergency. Our triage nurse will contact you. This system helps the doctors to plan their rounds to avoid delays and ensure that where possible you are seen by the doctor who knows you best. Whenever possible you should attend the surgery. Home visits are for those who are genuinely housebound or severely ill. In particular, it is almost always quicker and more appropriate to bring a child to the surgery to be seen.

Please note: It is recognised by the government that provision of a home visit is at a GP’s discretion and is only required on the basis of genuine medical need and for no other reason.

General Queries

If you are unsure about something and need advice, please call us after 10.30 am and speak to a member of our administration team. If your query needs the support of a GP or Practice Nurse, the team will let you know and take the most appropriate route to resolve it. This may involve waiting for a GP or Nurse to call you back to discuss your query, or waiting for a member of our administration team to call you back once they have sought advice.

On-line Appointments

Routine appointments can be arranged on-line through emis access using the link below. Before you can use it you will need to set up a login account. Please contact the surgery to obtain the relevant codes needed.

https://patient.emisaccess.co.uk

Out of Hours – What to do when the surgery is closed.

There is always a Doctor on call for emergencies only. If you telephone the surgery you will be transferred to the NHS 111 service who will provide advice and direct you to the appropriate service. This may be to the GP Out of Hours service provided by Staffordshire Doctors Urgent Care or to the emergency 999 service if necessary.

If you are given an appointment to see and Out of Hours Doctor then you will have to go to Staffordshire Doctors Urgent Care surgery which is located at

Staffordshire House
Unit 5, Riverside 2
Campbell Road
Stoke on Trent
ST4 4RJ

Opening Hours: Friday night through to Monday 18.30p.m to 8.00a.m
Monday to Thursday nights 18:30p.m. to 8.00a.m

Cannot attend?

To ensure we maximise the number of appointments available to patients, if you are unable to attend please call us to cancel. The service is automated so you won’t wait in a queue – just select Option 2 when you call and leave your details. Thank you.