Appointments

We offer a variety of appointments:

Online Consultations – you can access this service 24 hours a day, 7 days a week, making it convenient to use at a time to suit you and without waiting in a call queue.  Medical advice on a wide range of problems is available and you can raise queries for a GP to review.  We recommend this as the preferred option to contact us.  If a telephone or face to face appointment is necessary following an online consultation, you will be notified.

Telephone Consultations – these are available Monday to Friday to book on the day or in advance and save you time by not having to visit the Practice. Call us on 0300 123 1892 to book.  Please note all calls will be triaged by our Reception team who will ask you a few questions about your condition.  This is to ensure you are directed to the most appropriate clinician or service.  All information provided is confidential but you are not obliged to give information if you prefer not to.  Please ensure we have your correct contact telephone number when you book with us.

Face to face appointments –  due to COVID-19 restrictions, face to face appointments are currently limited and only available on the advice of a GP, following a telephone consultation.

Extended hours appointments – the Practice offers a limited number of telephone consultations on a Saturday morning.  In addition evening and weekend appointments are available at local GP hubs.  Please call us to book these, subject to availability.

Online appointment booking Telephone consultations can be booked online via Patient Access or the NHS App.  More services will become available to book online as provision is restored subject to COVID-19 restrictions.

Please note that all of our GPs work part-time and we will do our best to book your appointment with the GP of your choice, however this cannot be guaranteed.

GP Clinic Sessions

Mon Tue Wed Thu Fri
AM PM AM PM AM PM AM PM AM PM
Partners
Dr Cooper X X X X
Dr Hussain X X X X X X
Dr Helliwell X X X X
Dr Egopija X X  X  X X X
Salaried GP
Dr Lee X X X X
Dr Richardson X X X X
Dr Shaw X X X X X X
Dr Lu X X X X X X
GP Registrars
Dr Fadahusi X X X X X X X X
Dr Adlakha X X X X X X X X

GP Partners also work Saturday mornings on a rota basis

Your Responsibilities as a Patient

We try hard at Kingsbridge Medical Practice to offer the very best service we can to our patients. Please help us to help you by letting us know in advance if you are unable to attend an appointment. Please also try to be punctual.

We have a zero tolerance approach to violence. Any abusive behaviour, physical or verbal, towards our staff or other patients will be taken very seriously. In the case of violence, the police will be informed and you are likely to be removed from our list.

Can I see the doctor of my choice?

From 1st April 2105 all patients are allocated a named accountable GP. However, our GP’s are happy to see any patient where possible and you may express a preference to see a certain doctor. However, due to obvious practicalities, whilst we will endeavour to enable you to see the doctor of your choice, this cannot always be guaranteed. Please remember that most of our Partners are part-time, so will not be available every day.

Home Visiting

Visit requests should be made by 10:30am except in a genuine emergency. Our triage nurse will contact you. This system helps the doctors to plan their rounds to avoid delays and ensure that where possible you are seen by the doctor who knows you best. Whenever possible you should attend the surgery. Home visits are for those who are genuinely housebound or severely ill. In particular, it is almost always quicker and more appropriate to bring a child to the surgery to be seen.

Please note: It is recognised by the government that provision of a home visit is at a GP’s discretion and is only required on the basis of genuine medical need and for no other reason.

General Queries

If you are unsure about something and need advice, please call us after 10.30 am and speak to a member of our administration team. If your query needs the support of a GP or Practice Nurse, the team will let you know and take the most appropriate route to resolve it. This may involve waiting for a GP or Nurse to call you back to discuss your query, or waiting for a member of our administration team to call you back once they have sought advice.

On-line Appointments

Routine appointments can be arranged on-line through emis access using the link below. Before you can use it you will need to set up a login account. Please contact the surgery to obtain the relevant codes needed.

https://patient.emisaccess.co.uk

Out of Hours – What to do when the surgery is closed.

There is always a Doctor on call for emergencies only. If you telephone the surgery you will be transferred to the NHS 111 service who will provide advice and direct you to the appropriate service. This may be to the GP Out of Hours service provided by Staffordshire Doctors Urgent Care or to the emergency 999 service if necessary.

If you are given an appointment to see and Out of Hours Doctor then you will have to go to Staffordshire Doctors Urgent Care surgery which is located at

Staffordshire House
Unit 5, Riverside 2
Campbell Road
Stoke on Trent
ST4 4RJ

Opening Hours: Friday night through to Monday 18.30p.m to 8.00a.m
Monday to Thursday nights 18:30p.m. to 8.00a.m

Cannot attend?

To ensure we maximise the number of appointments available to patients, if you are unable to attend please call us to cancel. The service is automated so you won’t wait in a queue – just select Option 2 when you call and leave your details. Thank you.